Return, Refund & Exchange

At KiDDSTA, your baby’s comfort and your peace of mind matter to us. If something isn’t right with your order, we’re here to help.

7-Day Return Policy

We offer a 7-day return window from the date you receive your item.

To be eligible for a return, the product must be:

Unused and in original condition
With all tags intact
In original packaging
Accompanied by proof of purchase/order number

[This policy is valid only for purchases made directly from the KiDDSTA website. For items purchased through other platforms, please contact the respective seller.]

How to Request a Return or Exchange

If your item meets the above criteria, please email us at
📧 hello@mykiddsta.com within 7 days of receiving the order with the following details:

Order number
Item(s) you wish to return or exchange
Reason for return/exchange
Clear photos of the product
Pickup address and contact number

Our team will respond within 3–5 working days.

Refund Timeline

Once we receive and inspect the returned item, we’ll notify you about the approval status.

If approved, the refund will be processed to your original payment method within 5 business days.
Please note that your bank or card provider may take additional time to reflect the amount.

If 10 business days have passed after approval, please contact us at hello@mykiddsta.com

Damaged, Faulty or Wrong Product

We follow strict quality checks, but if you receive a damaged, defective, or incorrect item, please contact us immediately with clear product photos at
📧 hello@mykiddsta.com
We’ll assess the issue and make it right as quickly as possible.

Order Marked Delivered but Not Received

If your order shows as delivered but you haven’t received it, email us immediately at
📧 hello@mykiddsta.com
We’ll investigate and arrange a replacement if required.